Job Title: Crew Member
Location: In person at 962 Barret Ave, Louisville, Ky 40204
Type: Part Time (20-25 hours/week) or Full Time (30-35 hours/week)

About You

You are friendly and fun! You love to make customers feel welcome and get to know them. You play well with others and love being around kids. You are reliable, honest and helpful. You want to work at Glow Worm because you believe in our mission and want to help us succeed. You work well with other personality types and handle yourself professionally. You leave drama at the door and are comfortable addressing potential issues with confidence.

Job Responsibilities

• Welcome all guests into the cafe and provide top-notch customer service

• Check in customers for play sessions, sell memberships, obtain waivers from customers and/or check our system for existing waivers and customer notes

• Take cafe orders from customers, prepare drinks, warm and plate pre-prepped food

• Stock food and drink cases, clean coffee bar and equipment, sweep floors — just keep things stocked, nice, and tidy!

• Get to know our retail brands and feel comfortable selling clothing and other goods to customers

• Help setup and breakdown for events and birthday parties

• Use a point of sale system to record all sales and balance the cash drawer with receipts at the end of shift

• Sanitize equipment in play area, empty trash cans, clean bathrooms, sweep playroom floors — always be cleaning!

• Other duties as assigned

Abilities and Skills

• Can-do attitude

• Customer service experience

• Restaurant and/or coffee shop experience a plus, but not required

• Willingness and ability to learn quickly

• Speak with customers in person and over the phone

• Stand for long periods of time without sitting

• Carry out proper cleaning and sanitization tasks

• Proficiency to operate a point-of-sale system

• Lift / carry 10lbs or less constantly; lift / carry 11-20lbs frequently; lift / carry 21-50lbs occasionally

• Must have reliable transportation

Pay + Benefits

• $15/hr + tips

• Discounts on retail, cafe and play sessions

Sound like something you’d love to do? Apply to join our team:

• Email your resume to hey@glowwormplaycafe.com with the subject line “Crew Member Application”.

• In the body of the email, please include your availability, why you are the right person for the job, and why you are interested in the role. Applications without this information will not be considered.